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How to cancel surfshark vpn9/21/2023 ![]() There is also a button to open the live chat at the bottom of the page on, click "Chat With Us." You must be logged into your account for it to appear. You can also make this request through email at this address:. Contact the customer support team through live chat and tell them you want to cancel recurring payments. Hopefully this will be helpful to anyone like me who bought a multi-year subscription at a massive discount but forgot about it years ago.įYI the "live chat" button only works if you're logged into your account. Here are the steps on how to cancel your Surfshark VPN subscription: Go to Surfshark’s official website. This applies to bank accounts, credit card accounts, and even some e-payment services like apple pay.) ![]() They will charge the new card if it’s tied to the same account as your old one. (Warning: if you think they can’t charge you because the card on your account has expired, they can request your new card information from whatever entity it was issued by. I wouldn’t be surprised if they change their website in the future to hide the link somewhere else deep within the site. The the way that they’ve hidden the ability to cancel a recurring payment behind a chat bot is really scummy and predatory. Refunds: If your payment was within the last 30 days and you want a refund, you can go to the link from step 1, scroll to the bottom, and select “send us an email.” Talk to their customer support and they should refund any payment from the last 30 days. I found direct links on an old thread that didn’t work anymore. I won’t post that link here because it seems like Surfshark switches it up to make it harder to find. ![]() Near the bottom of the page, click the link for “live chat”Įnter a message saying you want to cancel auto-renewal, and their chat bot should serve you the link that you can use to cancel. Under “Common topics and questions,” go to “How can I cancel my recurring payment.” (This is for purchases with a credit card, not through an app store) I just went through the process of figuring out how to cancel my auto-renewing payment and get a refund, so I thought I’d leave this here in case anyone else comes looking for the answer and can’t find an up-to-date solution.
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